Frequently Asked Questions
What does PEPPERIO sell?
We sell ceramic plates, bowls, and serving pieces for everyday dining and shared meals. Our collections are Everyday Table, Soft Form, and Gather & Serve.
Where do you ship?
We ship from the United States to the contiguous 48 states and Washington, D.C.
We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, PO Boxes, or APO/FPO addresses.
Is shipping free?
Yes. Standard shipping is free for eligible U.S. orders, with no minimum purchase requirement.
How long will my order take?
Processing generally takes 1–3 business days. After shipment, estimated transit is 3–7 business days.
These are separate periods, giving a typical combined estimate of 4–10 business days. Weekends and U.S. public holidays are excluded.
Our daily cutoff is 5:00 PM Eastern Time. Orders placed after the cutoff begin processing on the next business day.
Do you offer expedited shipping?
No. We currently offer standard shipping only.
Which carriers do you use?
We use USPS, UPS, FedEx, or DHL, depending on shipment requirements.
What if my ceramics arrive broken?
Email support@pepperio.shop, preferably within 7 days after delivery, with your order number and photographs if safe.
Do not handle sharp fragments. We will review the issue and arrange an appropriate replacement or refund. The requested reporting period does not remove applicable legal rights.
Can I return an item?
You may request an eligible return within 30 days after delivery. Change-of-mind returns must be unused, unwashed, undamaged, and include the original packaging and components.
We provide a prepaid return label and charge no restocking fee.
Where should I send a return?
Contact us first. We will supply the designated return address and instructions. Do not assume the business address is the return destination.
Do you accept exchanges?
Yes, subject to eligibility and available stock. Contact us within the return window to arrange an exchange.
When will I receive my refund?
After receipt and inspection of an approved return, we initiate the refund within 5 business days. Your bank or payment provider may then need another 5–10 business days to post it.
Can I cancel my order?
You may request cancellation before shipment. Email us promptly; cancellation is only confirmed after we verify that shipment can still be stopped.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay, where available and displayed at checkout.
When am I charged?
Payment is charged at checkout when you place your order.
Are prices in U.S. dollars? Is tax included?
Prices are in USD. Listed prices exclude applicable sales tax, which is calculated and displayed at checkout before payment.
Do you offer installments or gift cards?
No. We do not currently offer installment payments or accept store gift cards.
Are the products microwave-, dishwasher-, or oven-safe?
Check the specific product page and supplied care instructions. Do not assume a product is safe for an appliance unless expressly stated.
Is each listing a single piece or a set?
Check the product’s “quantity” or “what’s included” information. Lifestyle photographs may contain props that are not part of the purchase.
Do I need an account?
No. Customer account registration is not currently offered.
How can I contact you?
Email: support@pepperio.shop
Phone: +1 725-259-2983
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
We do not currently provide live chat.