Sales Terms

Last updated: September 14, 2026

These Sales Terms apply to purchases from PEPPERIO, operated by PEPPERIO LLC, at https://pepperio.shop.

1. Products and Included Quantity

Please review the product description, dimensions, color, and included quantity before ordering.

A listing may offer one piece or a set, as expressly stated. Props and other items shown in a lifestyle image are not included unless the description says otherwise.

Screen settings may affect color appearance. Disclosed minor finish variations do not excuse a materially different or defective product.

2. Prices and Tax

All prices are shown in U.S. dollars (USD).

Listed product prices exclude applicable sales tax. Any tax due is calculated and displayed at checkout before you submit payment.

Standard shipping is free for eligible delivery addresses. We do not add an undisclosed standard shipping charge after checkout.

3. Orders and Payment

You are responsible for providing accurate contact, delivery, and payment information.

Payment is charged at checkout when you place your order. An order confirmation acknowledges receipt of the order but does not mean it has shipped.

If a stock issue, payment problem, or material listing error prevents fulfillment, we will contact you. We will not substitute a materially different product or increase your price without your agreement.

If we cannot fulfill a paid order, we will cancel the affected purchase and initiate an appropriate refund promptly.

4. Delivery

Orders generally require 1–3 business days for processing, followed by 3–7 business days of estimated transit.

We deliver to eligible street addresses in the contiguous 48 states and Washington, D.C. We do not currently deliver internationally or to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO addresses.

See our Shipping Policy for complete details.

5. Cancellation

Contact support@pepperio.shop to request cancellation before shipment. We must confirm that shipment can still be stopped.

Orders that have already shipped are handled under our Return & Refund Policy.

6. Returns, Exchanges, and Product Problems

Eligible returns may be requested within 30 days after delivery. We supply prepaid return shipping labels and do not charge a restocking fee.

Exchanges are subject to eligibility and available stock.

Please report broken, incorrect, or suspected defective items within 7 days after delivery, where possible. This request does not remove applicable statutory rights.

See our Return & Refund Policy for the full process.

7. Product Use and Care

Follow the instructions provided for the specific product. Do not assume microwave, dishwasher, oven, or other appliance suitability unless expressly stated.

Stop using a ceramic item if it becomes cracked or chipped, and handle broken pieces carefully.

8. Consumer Rights and Disputes

Nothing in these Sales Terms removes mandatory consumer protections or remedies.

Missouri law applies, subject to applicable federal law and mandatory protections. Please contact us first to seek an informal resolution. Unresolved disputes may be pursued through a court with lawful jurisdiction.