Payment Policy

Last updated: September 14, 2026

This policy explains payments for orders placed at https://pepperio.shop.

1. Accepted Payment Methods

We accept the following methods where available and displayed at checkout:

Visa
Mastercard
American Express
Discover
Diners Club
PayPal
Apple Pay
Google Pay
Shop Pay

Availability may depend on your device, browser, payment account, or provider. The options displayed at checkout determine what can be used for your order.

2. Currency and Charges

All product prices and order charges are in USD.

Payment is charged at checkout when you place your order. We do not offer cash on delivery or payment upon delivery.

Your payment provider may display a temporary authorization or pending transaction before final posting.

3. Taxes and Shipping

Listed prices exclude applicable sales tax. Any applicable tax is calculated and shown at checkout before payment.

Standard shipping is free for eligible U.S. orders.

If your card or payment account uses another currency, your provider may apply currency conversion or other fees under its own terms.

4. Installments and Gift Cards

We do not currently offer installment payments or accept PEPPERIO store gift cards.

Shop Pay is offered as a checkout method only; this does not mean Shop Pay Installments is available.

5. Payment Security

Payments are processed through our Shopify checkout and connected payment providers.

Do not email us full card numbers, security codes, passwords, or payment-account login details.

We may request limited information needed to investigate an order or payment issue, but customer service will not ask for your payment password.

6. Declined or Unsuccessful Payments

If a payment is declined, check the information entered and contact your bank or payment provider if necessary.

If you see a charge but have not received an order confirmation, contact support@pepperio.shop before placing another order so we can help check the transaction.

A pending authorization for an unsuccessful payment may take time to disappear, depending on the provider.

7. Refunds

Approved refunds are issued to the original payment method.

For approved returns, we initiate refunds within 5 business days after receiving and inspecting the returned item. Your bank or payment provider may require another 5–10 business days to post the refund.

See our Return & Refund Policy for eligibility and instructions.