Shipping policy

Last updated: September 14, 2026

PEPPERIO ships ceramic plates, bowls, and serving pieces from the United States.

1. Delivery Area

We deliver to residential and business street addresses in the contiguous 48 United States, including Washington, D.C.

We currently do not deliver to:

Alaska or Hawaii.
U.S. territories or international destinations.
PO Boxes.
APO/FPO military addresses.

2. Shipping Cost

Standard shipping is free for all eligible U.S. orders. There is no minimum purchase requirement.

We do not currently offer expedited shipping.

3. Order Processing

Orders generally require 1–3 business days for processing before shipment.

Our daily order cutoff is 5:00 PM Eastern Time, Monday–Friday. Orders placed after the cutoff, on weekends, or on U.S. public holidays begin processing on the next business day.

Business days exclude weekends and U.S. public holidays.

4. Estimated Transit Time

After shipment, estimated delivery is 3–7 business days.

Processing and transit are separate periods. The typical combined estimate is therefore 4–10 business days, depending on order timing and destination.

Delivery estimates are not guaranteed dates. Carrier disruptions, weather, holidays, or other circumstances may cause delays.

If we become aware of a significant delay affecting your order, we will contact you with available information and appropriate options, including cancellation and refund where applicable.

5. Shipping Carriers and Updates

We use USPS, UPS, FedEx, or DHL, depending on the destination and shipment requirements.

Once your order ships, we will email the available shipment and tracking information. Carrier scans may not appear immediately.

6. Delivery Addresses and Changes

Please check your address before placing an order.

To request a change, email support@pepperio.shop before shipment. Changes are not guaranteed until confirmed by us. If an address problem prevents delivery, contact us so we can review the available resolution.

7. Lost, Damaged, or Unreceived Packages

If your package is lost, arrives damaged, or is marked delivered but cannot be located, contact support@pepperio.shop with your order number and a description of the issue.

For a package marked delivered, checking nearby delivery areas and asking household members may help locate it. We will also review the tracking details and contact the carrier where appropriate.

We will work with you toward an appropriate resolution, such as replacement or refund, based on the findings and applicable rights. A delivered scan alone does not automatically close your complaint.

For broken ceramics, please contact us within 7 calendar days after delivery, where possible, and provide photographs if safe. Do not handle sharp fragments.